On Support Chat

December 18, 2019 ☼ Journal

Over the course of the last few days I had to spent some time in a couple of sessions in a support-chat” to sort out some issues that I had with an order (or better the lack thereof, and the money paid for).

In either of those instances the support had been understanding, friendly and helpful, yet, a few thoughts came into my mind. These were not related to the quality of the support, which was good, but more of a general type: who, or what, am I actually talking to.

I’d like to think I talked/chatted with an actual human being any way and are happy that my issues have been resolved in the meanwhile, bot or not.



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